We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@helmcozy.com and then we will conduct the next action.

The customer needs to contact our support team to report an issue regarding the damaged, defective, or wrong product. Just contact us through info@helmcozy.com directly coming with the relevant images,and your orders’ imformation.

Only wrong, damaged, defective product(s) or product(s) with missing parts can be returned.

• The customer must contact us within 7 days of the delivery.
• The product should be in an unused and resalable condition.
• The product should be in its original packaging including the brand
• The product must be returned by the customer in its entirety with all accompanying accessories or free gifts present therein

• Products with missing labels or accessories.
• A product that has been used or installed by the customer so that it has been affected to resale.
• Any product not in its original form or packaging.
• Products that are not damaged, defective, or different from what was originally ordered.

The customer can return a wrong, damaged, defective, or missing part / incomplete product. In case of missing product, the customer should inform the assigned courier company within 3 days of contacting with Us.

The client can return an incorrect, damaged, faulty, or missing out on section / insufficient item. When it comes to damaged items, the client should notify the designated carrier company within 3 days of getting in touch to Us.

The client must satisfy the following problems to return any item:

• The client must contact us within 7 days of the delivery.
• The item should remain in an extra and resalable problem.
• The item should remain in its initial product packaging consisting of the brand’s/manufacturer’s box, user manual, warranty card and MRP label undamaged.
• The item must be returned by the client in its whole with all going along with devices or free presents present therein.
• The client needs to contact our support group to record a problem regarding the damaged, faulty, or incorrect item.

The client must submit all the required pictures & video clips with a short-detailed summary of the issue that will help the group investigate the situation.

To know more, please visit our return plan or contact our support group.

In the event of a return, the refund process will begin only after the product has been received, inspected & examined at our warehouse facility. Once the product is deemed eligible for a refund, the refund amount will be credited to your bank account /original payment method.

Once we initiate a refund, it will take approximately 7-10 business days for the amount to reflect in the original payment method. However, the time for refunds to your bank account will vary differently according to your bank’s settlement policy.. Please contact our support team for more information.

• Monitor your checking account as the negotiation of inter-bank deals may takes much longer compared to expected.
• Contact your financial institution and have the deal ID ready to share.
• In situation you have yet to receive a reimbursement, please contact our client support group.

Once the product returns to our warehouse, we would initiate a refund. It will take approximately 5-7 business days for the amount to reflect in the original payment method. However, the same varies according to the bank’s settlement standards.Please contact our support team for more information.

The client can return an incorrect, damaged, faulty, or missing out on section / insufficient item.

If the purchase is not delivered or shed in transportation, a reimbursement will be issued.

Please describe the shipping plan and our customer support for further information.